Arctic Heating & Air is the BEST! During the recent heatwave, our old a/c unit died. We had a company from our home warrantee come. They gave us a lot of reasons why they couldn't replace it.
A contractor friend of ours told us to call Henry at Arctic Air. Boy are we glad we did!
Henry came right away, told us how he'd replace it, ordered the unit and installed it a few days later. He did a very good job, at a very competitive price. It works beautifully and we are so comfortable.
We will only use Arctic Air from now on!
I've used Arctic Heating & Air twice now at two different properties. Once to install a brand new HVAC system at a condo, and the second time to service and upgrade an existing system at a home. Both times, Henry (and the others) at Arctic Heating & Air was very attentive, friendly, knowledgeable, and patiently explained and walked me through all the procedures that needed to be done. He was very considerate of my property, kept a nice tidy worksite, and answered all of my questions. His turnaround and efficiency was also greatly appreciated. He, and the others at Arctic Heating & Air definitely gave me that "small town" feel - giving me individual attention and care, making it easier to deal with service and repairs that would otherwise be super stressful. Thanks again Henry and everyone at Arctic Heating & Air!
Highest recommendation possible. I have had pleasure of working with Artic Heating & Air for over 5 years on commercial projects and they have always provided the highest quality service. Recently I needed work done on our home's air conditioning and was so thankful we contacted Artic to do the job. Both Henry and his coworker were professional, prompt, and very thorough. Not only did they quote and follow through on a very good price but were very honest and accessible. They did an impeccable job and go above and beyond with their customer service and care. Their integrity and workmanship has definitely earned our future business for any heating and Ac needs.
I have used Arctic air for both my business and home for many years. I've had little things like needing a new filter changed to having to replace a 25 year old air conditioning unit, Arctic handled it all. They have always been prompt, fair priced and amazing at what they do. I can't say enough good things about Henry and his entire crew. If you ever need anything related to hvac...don't hesitate to give them a call!
I've used Henry many times in the past to work on my old furnace, which I pray makes it through another winter every year. He's always on time, professional, meticulous and courteous to my tenants. I called him out last Friday to install a shut off valve on my water heater and furnace, which he did quickly and efficiently. However, I asked him to look at a complicated plumbing issue when he was here since he's a plumber also. My building was a built in 1948 and nothing is straightforward. He realized that it was a real challenge once he got deep into it, but he stayed with it and finished the job without hesitation. I recommend Arctic to anyone with heating, air conditioning or plumbing needs.
We have been using Arctic Heating & Air for over three years. Always honest and fair in their estimates. The results are stellar. Henry is always kind and considerate. He is more than a plumber he is like Family to us. This time we had an issue with one of our fixtures and he was tied up so he sent his assistant Juan we were a bit apprehencive since we have always been having Henry as the main contact. Needless to say he trains his assistant and it is like having his alter ego working. There are many plumber is Los Angeles but only one Arctic Heating & Air. If you are not using them, it is truly your loss. This review is by a Beverly Hills Realtor and I highly recommend Henry and his team to anyone!!!
Henry was promt and patient but spend quite a it of time educating me about the systems and the work that needed to be done.
I loved that he has understanding and did not prod me into buying things I didn't need. He made the best decision for me, the client.
We have been using Henry for years and I only just thought to write a review because I needed him again and couldn't find his phone number. He is the best. A super nice guy who we are always happy to see. We trust him implicitly and routinely let him go into our house to work even when we can't be there to meet him. He is very thorough and also (importantly for us) very neat. I can't recommend him highly enough.
I have been using Henry and Arctic Air for over 20 years at both my home and my Art Gallery. They are as good as it gets--Super responsive, incredibly knowledgable, and very fair and reasonable when it comes to pricing. There has never been a job that Henry couldn't do, and I have successfully recommended Arctic Air to many, many friends and associates. You would be crazy not to use these guys---as trustworthy as could be!!!
Extremely knowledgable and competent, very competitive pricing, I would recommend Henry (the owner manager) for absolutely any job in this field.
Highly, highly recommend, please ask for Henry, he is honest and trustworthy. He was very through, and explained the process, he was informative and made recommendations with out being pushy. We are very pleased and impressed with the service we received. We want to thank Henry and Juan for the great service. We will definitely be using this company again.
Henry is a calm and efficient problem-solver. Did the work on time and within budget. There were initial communication problems via his office, but once he was on the job, very responsive. Returned several days later to trouble-shoot an issue, did not charge.
Henry and his crew just finished another big job for me -- this time, replacing my aging water heater with a new, tankless system. Henry took the time to meet me on a Saturday morning for the estimate. He walked me through the various options, and the pros and cons of all options. Once I decided to go forward with the work, scheduling was a breeze. Henry and his crew were on time, and finished the job in less than one day. I'm very pleased with the new system. I would not hesitate to recommend Henry and Arctic Air for any job you are considering in your home or condo.
I had a ductless mini split system installed. Arctic's quote came out to be significantly better than the two others I had received. They also used Daikin equipment for the project, which is rated well. Eddie was the main contact with Henry leading technical and Juan and Dennis doing the heavy lifting. The project actually ended up running into several issues due to my HOA as well as some not great initial installation work. I and Arctic should definitely have planned the scope of work more in detail before we began. However, to Arctic's credit, they came back and fixed any issues (mainly changes to the exterior with casing work) and they also corrected some installation issues inside the home upon discovering them. Even though we ran into problem, the guys were quick to resolve them and communication was outstanding with both Eddie and Henry. I'm very happy with the end result and the installed system. Would highly recommend these guys.
Henry provided excellent service. He was friendly and very courteous. It was clear that he knew what he was doing and took the time to explain what the potential issues were, how to approach the situation, and what might be required if we continued to experience problems. Henry not only addressed an issue with the condensate line for our air conditioning, he also ensured our drains were clear and gave us advice to help ensure we don't have issues in the future.
I have used Arctic Heating & Air for over 10 years for a variety of HVAC issues in two different homes. Henry is an excellent problem-solver. He provides top notch service with fair pricing. He is always on time, trustworthy, and thorough. I highly recommend Arctic Air for any heating or air conditioning needs.
Henry is a savior. He is professional, trustworthy, responsive and respectful and I couldn't be happier with the service that Arctic Heating & Air provided to me.
Henry fixed a disastrous mini-split system install that was done by another contractor.
About a year ago, we hired a different contractor to install a 4 unit Samsung mini-split system in our condo. The system did not work well after the installation. He came back a few times to try and fix the system and just made things worse and then eventually stopped responding to me.
I tried to find an HVAC company to help me with the mess I was left with and had very little luck. A few companies came out to look at the installation and told me that they weren't interested in fixing it and that it would require too much work.
Luckily, I found Arctic Heating & Air. Henry came out to take a look and was angered by the poor workmanship and incompetence that he saw and he agreed to take the job and help me. He had to basically disassemble the entire system, re-install it, fix leaks in the copper lines, fix insulation, fix the electrical wiring, fix the condenser placement on the roof and bring everything to code. It ended up being more work than he had expected, and it took him several more trips than he had expected, but he fixed everything for me quickly and did an amazing job. I couldn't be more thankful!